WELFARE SUPPORT WORKERS 4117

WELFARE SUPPORT WORKERS provide support, information and advice to clients on emotional, financial, recreational, health, housing and other social welfare matters, and evaluate and coordinate the services of welfare and community service agencies.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:

assessing clients’ needs and planning, developing and implementing educational, training and support programs
interviewing clients and assessing the nature and extent of difficulties
monitoring and reporting on the progress of clients
referring clients to agencies that can provide additional help
assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
supervising offenders on probation and parole
assisting young people to solve social, emotional and financial problems
preparing submissions for funding and resources, and reports to government bodies and other agencies

Occupations:
411711 Community Worker
411712 Disabilities Services Officer
411713 Family Support Worker
411714 Parole or Probation Officer
411715 Residential Care Officer
411716 Youth Worker

411711 COMMUNITY WORKER

Facilitates community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.
Skill Level: 2

Specialisations:

Community Development Officer
Community Support Worker
Housing Officer

411712 DISABILITIES SERVICES OFFICER

Works in a range of service units which provide education and community access to people with intellectual, physical, social and emotional disabilities.
Skill Level: 2

411713 FAMILY SUPPORT WORKER

Assists the work of Social Workers and Welfare Workers by providing services and support to families.
Skill Level: 2

411714 PAROLE OR PROBATION OFFICER

Supervises offenders who have been placed on probation by court order or released conditionally from corrective service institutions.
Skill Level: 2

411715 RESIDENTIAL CARE OFFICER

Provides care and supervision for children or disabled persons in group housing or institutional care.
Skill Level: 2

411716 YOUTH WORKER

Alternative Titles:
Youth Officer
Youth Support Worker

Assists young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Skill Level: 2

Specialisations:

Juvenile Justice Officer
Youth Accommodation Support Worker
Youth Liaison Officer