TRAVEL ATTENDANTS provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand:NZ Register Level 4 qualification (ANZSCO Skill Level 3)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

      • managing safety and emergency procedures and making public announcements
      • coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required
      • conducting safety checks and demonstrations of safety equipment and procedures
      • assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies
      • checking passengers’ tickets and directing them to seats and cabins
      • tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage
      • operating galleys, preparing and heating food for passengers, and serving refreshments and meals
      • distributing reading material, pillows, blankets and other amenities for the comfort of passengers

Occupations:451711 Flight Attendant
451799 Travel Attendants nec


Provides services for the safety and comfort of aircraft passengers.

Skill Level: 3


Cabin Supervisor (Aircraft)
Crew Attendant (Air Force)


This occupation group covers Travel Attendants not elsewhere classified.

Skill Level: 3

Occupations in this group include:

Cabin Steward
Marine Steward
Railway Sleeping Car Conductor
Railway Steward